Terms & Conditions

Effective date: 3 July 2026

Welcome to mbsclinics.com.au (“Site”).

This Site is owned and operated by MBS Noosa Pty Ltd trading as Mind Body Soul Aesthetic (referred to in these terms as “MBS Clinic”, “Clinic” “we”, “us”, and “our”). Please take the time to read the terms of use that are applicable to your use and enjoyment of this Site and the content made available to you via this Site and our social media channels (“Terms”). These Terms together with our Privacy Policy apply to all Site visitors, subscribers, customers, and all other users of the Site (“user”, “you” and “your”).

Consent to Site Terms

By accessing and using this Site, our social media channels and any other materials made available to you or provided to you on this Site, whether made available for purchase or not, you are taken to accept our Terms.

No Minors

By using the Site, accessing or purchasing any products or services, you warrant that:

1. you are over 18 years of age and have the legal capacity to enter into a legally binding contract;

2. have read and accepted these Terms; and

3. will comply with these Terms.

Applicable Law & Regulation

Our Clinic provides cosmetic skin services only. We do not supply, administer, prescribe, facilitate or promote therapeutic goods, prescription‑only medicines, or regulated health services. Nothing on our Site constitutes medical, dermatological, or therapeutic treatment or advice.

We will comply with all applicable laws and standards relevant to non‑medical cosmetic services and general consumer advertising. To the extent any reference to therapeutic goods advertising standards is relevant to public‑facing content, we will observe those requirements. We make no therapeutic claims and do not publish content intended to promote prescription‑only products.

Important: If you are seeking regulated health services or prescription‑based treatments, our services are not suitable. Please consult a qualified health professional.

Service Availability

All services offered through our business are cosmetic in nature and do not involve the use of prescription-only medications.

Scope of Services

You acknowledge:

• Our services do not involve the treatment of disease, injury, or medical conditions, and are not intended to have a therapeutic or physiological effect within the meaning of applicable health legislation.

• Results may vary from person to person;

• Services may be declined or deferred at our discretion where we believe the service is not appropriate or safe for you.

Changes to These Terms

We may update these Terms from time to time. We'll post the updated version here and, where changes are material, notify you by email or a notice on the Site. Changes apply from the date posted and won't affect bookings or purchases already made.

By remaining on this Site and your continued use of this Site is deemed acceptance of any modifications or amendment of these Terms. You may also accept these terms where you click “Agree” or “Accept” or “Buy” or “Book” where such an option is made available to you during your use of the Site. If you’re uncertain about the Terms or anything else on our Site, please don’t hesitate to contact us before completing any purchase.

Use of Artificial Intelligence (AI)

We may use secure third-party AI-powered tools for administration and workflow support (e.g., appointment summaries, note-taking, automated scheduling). These tools do not form part of treatment delivery and are used strictly in accordance with our Privacy Policy.

Consultations and Bookings

All bookings made through our Site or affiliated platforms are subject to our Booking Policy, which forms part of these Terms.

• Consultations must be booked via our Site or designated platforms.

• A deposit is payable at the time of booking with the balance due at the time of your appointment.

• Intake forms may be required to assess service suitability.

• We reserve the right to decline or defer services based on our professional judgement.

Cancellation of Consultation & Refunds

Should you need to cancel your consultation please review the Cancellation and Refund Policy located here. These Terms incorporate our Cancellation and Refund Policy which sets out terms and the process for cancelling your consultations.

Payment Plans

We may offer eligible clients the option to pay for certain services via an approved payment plan. You acknowledge and agree that:

1. Payment plans are subject to approval and eligibility criteria.

2. Cosmetic services may be eligible for bonus add-ons or perks if explicitly stated.

3. By entering into a payment plan, you agree to the full amount payable, even if you later choose not to proceed with the service, subject to your rights under applicable consumer law.

4. You authorise us to securely store and automatically charge your nominated payment method for the amounts and on the schedule outlined in your payment plan.

5. You are responsible for ensuring your payment method remains valid and has sufficient funds.

6. Where a payment fails or is declined, we may suspend or cancel your appointments, deny access to services, and refer the outstanding balance to a third-party collection agency.

7. Where applicable, a separate payment plan agreement may be provided which outlines the schedule, terms, and conditions specific to that arrangement.

All payment plans are subject to the terms set out in the "prices and payment" section of these terms.

Where an amount is overdue, we may engage a third‑party collection service. Any collection activity will be conducted, in accordance with applicable Australian laws and regulatory guidance. You authorise us to disclose to the collection service only that information reasonably necessary to recover the outstanding amount and in accordance with our Privacy Policy.

Prices and Payment

Prices

All fees for services and products listed on this Site are stated in Australian Dollars (AUD) and inclusive of any applicable Goods and Services Tax (GST) unless otherwise indicated. By making a booking or purchase through our Site, you agree to:

1. Pay all fees in full and on time as outlined at the point of purchase or booking;

2. Allow us to charge your nominated payment method, including via secure third-party payment gateways;

3. Ensure that your payment information is accurate, complete, and up to date.

We reserve the right to update our pricing at any time. The price applicable to your purchase is the one displayed at the time your order is confirmed. Failure to complete payment may result in cancellation of your order or booking.

Discounts

We may from time to time provide discounted products and/or services. You may only use one discount code with each purchase. We reserve the right to reject or cancel any orders where you add more than one discount code. We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value. Discount codes and/or vouchers cannot be used in conjunction with any other offer or promotion.

Credit card authorisation

We offer visitors who want to purchase from our site the option to pay for the products and/or services by credit card or such other method of payment as notified by us from time to time. You acknowledge and agree to make timely and full payments to us for the products and/or services purchased. Where you use a credit card, you warrant that you have the necessary rights and authority to use that credit card. You authorise us to automatically charge the credit card on file for any and all payment balances owed and agree to keep all billing information current at all times. Where you fail to make payment or payment is declined for any reason, we may revoke your access to the products.

We process payments via reputable third‑party payment gateways. Card details are handled in accordance with the gateway’s security standards, and we will only store payment information as reasonably necessary to administer your payments and as described in our Privacy Policy.

Vouchers and Gift Certificates

Vouchers and gift certificates may only be redeemed in accordance with their stated terms and conditions. They are non-transferable, not redeemable for cash, and may not be used in conjunction with other discounts or promotional offers unless explicitly stated. We reserve the right to reject the use of any voucher that we reasonably believe to be fraudulent, expired, or not issued by us.

Products and Allergies

We may offer skincare and other cosmetic or health-related products for sale either in-clinic or through our Site. These products are provided for general use and may not be suitable for all skin types or individual conditions.

It is your responsibility to inform us of any known allergies, sensitivities, or adverse reactions prior to the purchase or application of any product. While we may offer general guidance, we do not provide personalised medical advice regarding product suitability. You should consult a qualified health professional if you have any concerns.

All products must be used strictly in accordance with the manufacturer’s instructions. You must read all labels, packaging inserts, and usage directions before applying or using any product.

In the event of an adverse reaction, you must discontinue use immediately and seek appropriate medical attention. You must also notify us as soon as possible with full details of the product used and the nature of the reaction. This will help us assess whether any further action or reporting is required.

To the extent permitted by law, we do not accept liability for any adverse reactions, allergic responses, or sensitivities caused by any product purchased or applied. Nothing in this clause is intended to exclude any rights you may have under the Australian Consumer Law.

Personal Use Only

1. Any products available for purchase through this Site or our Clinic are intended strictly for personal use and must not be resold, redistributed, or repackaged in any form. You must not use these products for commercial purposes, supply them to others for use or resale, or represent them as part of any unauthorised treatment or service. We reserve the right to limit or refuse sales of products where we suspect such activity.

Health Disclaimer and Professional Advice

2. The content and materials provided on or through this Site are for general informational purposes only. They are not intended to constitute medical advice, diagnosis, or treatment, nor do they replace advice from a qualified healthcare provider.

   Our services are non-medical, cosmetic in nature, and are not designed to treat or diagnose any health condition.

You are responsible for assessing whether a service is appropriate for you. We recommend seeking advice from a qualified healthcare professional if you have underlying health concerns before undertaking any treatment.

No Guarantees

We do not guarantee that our cosmetic skin services, digital products, or any other content or materials provided by us will result in any particular outcome or result. Outcomes may vary between individuals depending on skin type, condition, lifestyle, and other factors beyond our control.

All services and information are provided on an individual basis and are not intended to guarantee or promise specific results.

While we strive to provide accurate and current information, we do not guarantee the completeness or reliability of the content on our Site. Any references to third-party products or services do not constitute endorsement or guarantee of effectiveness.

Separate terms and conditions may apply to our courses or programs.

Personal Responsibility

By using our Site, you acknowledge you are solely and personally responsible for any results you achieve. You further acknowledge and agree that you will undertake your own due diligence and judgement before applying anything you have gained or learned from your use of this Site, taking into account your own personal circumstances.

Brand and Product References

5. From time to time, we may mention specific skincare products, tools, technologies, or equipment by name (e.g. in blog content, treatment descriptions, or client education materials). Any such references are for illustrative or informational purposes only.

   Unless otherwise expressly stated, we do not claim any formal partnership, affiliation, sponsorship, or endorsement by or with the manufacturers or trademark holders of these products or devices.

Feedback, Complaints and Disputes

Feedback and Complaints Process

We are committed to ensuring your satisfaction with our products and services, including any treatments or digital products you have purchased. If you encounter any issues or have concerns about your order, please contact us immediately so we can work to resolve them as quickly as possible. Should an issue not be resolved to your satisfaction while interacting with our customer service team, please follow this process:

Contact us: Use our Contact Form or email us at hello@mbsclinics.com.au to submit your feedback. Please include:

• your name;

• your email address;

• your order number or client reference number (as applicable);

• date of any treatment; and

1. details of your concern or complaint.

Acknowledgement

We will acknowledge your complaint within 5 business days.

Resolution Timeline

We aim to resolve all complaints within 14 business days. If resolution within this timeframe is not possible, we will inform you and provide a clear explanation and an expected timeline for resolution.

Public Reviews and Statements

We welcome fair, honest feedback. Nothing in these Terms is intended to prevent you from sharing genuine opinions about your experience or from exercising any non‑excludable rights under the law.

You agree not to publish statements about us that are unlawful, including statements that are defamatory, misleading or deceptive, threatening, harassing, or that disclose confidential information or another person’s personal information without consent. We may respond to or request the moderation of content that appears to be unlawful or in breach of a platform’s terms of use.

If you experience an issue, we encourage you to contact us directly through the complaints process set out above so we can try to resolve it quickly and fairly.

Mediation

Where a dispute cannot be resolved, it will be submitted for mediation in accordance with The Arbitrators and Mediators Australian Mediation and Conciliation Rules. Should the dispute be unable to be resolved at mediation, you agree to submit to the exclusive jurisdiction of the courts of the State or Territory where we are located.

Intellectual Property

The Site, products and services contain intellectual property owned by us and/or by third parties that license the content to us (“Third-Party Licensed Intellectual Property”), including, without limitation, trademarks, copyrights, proprietary information, designs, patents and other intellectual property rights, as well as the business name, logo, images, all designs, text, videos, audio files, graphics, other files, and software (“Content”). Your use of the Site, the products and/or the services and access to any Content does not grant or transfer any rights, title or interest to you in relation to this Site, the products and/or services or the Content.

No Commercial Use

You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever the Site, our products and/or services or the Content, our Intellectual Property and Third-Party Licensed Intellectual Property in whole or in part without our prior written consent. We reserve the right to immediately remove your access to our Site, products and services, Content, without refund, if you are found to be violating these Terms.

Free or paid content

Where you download or purchase our digital products (including checklists, guides, ebooks, workbooks, video or audio content) (Digital Products) you are granted a non-exclusive, non-transferable, limited licence to access and use the Digital Products for your own personal use. You may not assign or transfer the Digital Products to any other person without Our express written consent. We reserve the right, in our sole discretion, to accept or refuse to provide the products and/or services to you at any time for any reason.

Except as otherwise provided, you acknowledge and agree that you have no right to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, sell, create derivative works of, enhance or in any way exploit any of the Digital Products in any manner whatsoever except as authorised by us.

Nothing in this section limits any non‑excludable rights you may have under the Australian Consumer Law.

Links to Other Websites

Our Site and social media channels may have links to other sites operated by third parties. Unless we expressly tell you otherwise, we do not in any way, endorse, control or approve of and nor are we responsible for the content on those websites. It’s up to you to decide if those websites and their content work for you, and we recommend that you investigate and do your homework to find that out.

Privacy

These Terms also include our Privacy Policy which sets out how we use your personal information, which can be accessed here. By using this Site, you consent to the processing described in the Privacy Policy and warrant that all data provided by you is accurate.

Creating an Account

To place orders and access some features of the Site, you may have to register an account. This means you’ll have to give us accurate information including your name, [if applicable] your business name, address, a valid email address and telephone number and you must be at least 18 years old. You warrant that any information you provide during the account set up process is accurate and correct at the time you provide the information and that you’ll update information should there be any changes to the information provided. You’ll be solely responsible for the activity that occurs on your account (including orders placed on your account) so keep your account password secure. We reserve the right to suspend or cancel your account at any time, here you breach these Terms or applicable law, with notice where practicable..

Electronic Communications and Electronic Signatures

You acknowledge and agree that you will be bound by any affirmation, acceptance or agreement that is transmitted through this Site, including but not limited to any consent you provide to receive communications from us solely by means of electronic transmission. You further acknowledge and agree that when you click on or tick “I agree”, “I consent”, or other similarly worded click or tick options by electronic means using an electronic device such as a mobile phone, tablet, desktop, laptop or any other computer device capable of allowing you to click or tick, your agreement and/or consent will be legally binding and enforceable and will be deemed to be as effective as if you had written your signature by hand.

Submitting Content to Site and Social Media

We always appreciate interaction on our social media channels and feedback about our Site, products and services, as it helps us to improve our Site and our products and services. Through the use of this Site, you may be invited to submit a review, you can also comment on our blog or other parts of our Site or interact with us via our social media channels. We love to hear from you!

Where you do decide to submit such feedback or comments, you represent and warrant that:

1. you are the sole author and owner of the intellectual property and any other rights in that content (or have the right to use that content with appropriate consents and permissions);

2. give us permission to post or otherwise use that feedback on our social media or other channels;

3. you waive any and all existing and future moral rights (as defined in the Copyright Act 1968 (Cth) in the content you provide us;

4. the content does not violate these Terms; and

5. you are at least 18 years old.

   We reserve the right to remove a review or comment if such review or comment contains:

1. libelous or otherwise unlawful, abusive or obscene material;

6. attacks our employees or another contributor;

7. contains material that discloses your personal information; or

8. is unrelated to the post or content to which you have reviewed or commented on.

   Our Site and social media channels may feature blogs by guest bloggers, the content of the guest blogs in no way represent the views or opinions of MBS Clinic or its owners, shareholders, employees or others, but are the sole product of its creator. We disclaim all liability with respect to any content submitted by the guest blogger.

Marketing

In addition to our obligations under Australian Consumer Law, we adopt conservative advertising practices designed to promote ethical, transparent and responsible cosmetic services.

We may offer general promotions for non-regulated services (e.g., skin treatments).

Any testimonials, images or examples shown (if any) are provided for general illustrative purposes only and do not represent typical results or guarantees of outcome.

Prohibited Use

In addition to any other prohibitions, you must not, under any circumstances use the Site or its content:

1. for any unlawful purpose;

2. to solicit others to perform or participate in any unlawful acts;

3. to violate any international, federal, or state regulations, rules, laws, or local ordinances;

4. attempt to change, remove, deface, hack or otherwise interfere with this Site or any material or content displaced on the Site;

5. hack into any aspect of the Service; corrupt data; cause annoyance to other users;

6. infringe upon the rights of any other person's proprietary rights;

7. send any unsolicited advertising or promotional material, commonly referred to as “spam”; or

8. attempt to affect the performance or functionality of any computer facilities of or accessed through this Site.

Warranties and Disclaimers

This Site, and any products and services provided through it, are offered on an “as is” and “as available” basis. To the fullest extent permitted by applicable laws, we do not make any representations, warranties, or guarantees (express or implied) that:

• the Site, its content, or any products or services are suitable, complete, accurate, reliable, or fit for any particular purpose;

• access to the Site will be uninterrupted, secure, timely or free from errors, viruses, harmful components, or other digital threats;

• any communications, data or content will be stored without failure or loss.

Any reliance you place on the information, products, or services made available through this Site is strictly at your own risk. Our products and services may not be appropriate for every individual, and results may vary depending on your personal health, skin type, or other factors beyond our control.

Limitation of Liability – Use of Site

To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, special, or consequential damages or losses arising out of or in connection with your access to, use of, or inability to use this Site, including but not limited to damages caused by viruses, bugs, or any computer or technical failures, or any reliance on content, whether accurate or not.

We make no warranties or representations regarding the accuracy or completeness of any content on the Site and accept no liability for any errors or omissions.

Limitation of Liability – Products and Services

To the fullest extent permitted by applicable laws, we are not liable for any loss, damage, injury, or claim (whether direct, indirect, incidental, special, or consequential) arising out of or in connection with your use or misuse of our products or services, including but not limited to:

• adverse reactions to products,

• allergic responses,

• misuse or failure to follow usage instructions,

• or the suitability of any service or treatment for your individual needs.

It is your responsibility to follow all instructions, conduct patch testing as recommended, and seek professional advice where required. Our products and services are provided in good faith and based on the information you provide to us. Nothing in these Terms excludes any rights or remedies you may have under applicable laws that cannot be lawfully excluded or limited.

Our Right to Be Indemnified by You

To the fullest extent permitted by applicable laws, you agree to indemnify, and hold us and our related entities, affiliates, and our and their respective officers, agents and employees harmless from any loss, liability, claim, or demand, (including reasonable legal fees on a full indemnity basis), made by any third party due to or arising out of your use of this Site in violation of these Terms and/or arising from a breach of these Terms and/or any breach of your representations and warranties set out in these Terms or your breach of any law or the rights of a third party.

Additional Terms

By engaging our services, you may be required to agree to additional terms, including but not limited to client intake forms, consent forms, treatment plans, pre- and post-care instructions, and clinic-specific policies. These Additional Terms form part of your overall agreement with us and must be accepted before we can proceed with any treatment, program, or service delivery.

Where applicable, we will provide you with the relevant documentation either electronically or in-person, and your agreement may be obtained via signature, checkbox, or other confirmation method.

Competitions and Promotions

We may from time to time run competitions or promotional giveaways through our Site or our social media channels. By participating, you agree to be bound by these Terms, as well as any specific terms and conditions that apply to each competition or promotion. We reserve the right to modify, suspend, or cancel any competition or promotion at any time without notice.

Breach and Termination

The agreement constituted between us by your use of the Site may be terminated:

1. where you breach any provision of these Terms; or

2. at any time by us without notice, in which case all disclaimers and limitations of liability will survive termination, and you will no longer be authorised to access the Site.

Severability

If any term or provision of these Terms is held by a court of competent jurisdiction to be contrary to law, such provision will be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law and the remaining provisions of these Terms will remain in full force and effect.

Ceasing Our Website

We have the right to discontinue this Site. If we decide to do this, it can be at any time and may be without notice to you. We may also exclude any person from using our Site, at any time and at our sole discretion. We will not be responsible for any liability you may suffer arising from or in connection with any such discontinuance or exclusion.

Assignment

We are permitted to assign, transfer and subcontract our rights and/or obligations under these Terms without any notification or consent required. However, you are not permitted to assign, transfer or subcontract your rights and/or obligations under these Terms.

Entire Agreement

These Terms (together with our Privacy Policy, Additional Terms and disclaimers) contained on this Site, constitute the entire understanding and agreement between us and you, in relation to your use of this Site and supersede all previous communications, negotiations, and agreements, whether oral, written, or electronic, respect to this Site and your use of this Site.

Governing Law and Jurisdiction

All Terms shall be construed in accordance with and governed in all respects by the laws of the State of Queensland, Australia. In relation to any dispute, we ask that you contact us in the first instance so that both parties can, acting in good faith, resolve the dispute to our mutual satisfaction as quickly, cost effectively and efficiently as possible. Where a dispute cannot be resolved, you agree to submit to the non-exclusive jurisdiction of the courts of the State of Queensland, Australia.